Eschborn/Zürich/Wien (ots) – HCL Technologies rangiert im Bereich RIMO und ITO des “Black Book of Outsourcing 2009-10″ von Datamonitor auf Platz 1. Der IT-Dienstleister HCL Technologies wurde als bester Anbieter sowohl im Bereich Tier 1 traditionelles IT-Infrastruktur-Outsourcing als auch im Remote Infrastructure Management Outsourcing (RIMO) in der 2009-10-Ausgabe der Studie bewertet, die Datamonitor durchführt. Die [...]
Tag Archive > Datamonitor
Ovum triumphs in analyst awards
(pressebox) London, 26.08.2009, David Mitchell, Senior Vice President of IT Research at Ovum, has been named one of the top 3 Analysts of the Year by The Institute of Industry Analyst Relations (IIAR) in their 2009 global survey. The annual survey, undertaken by the IIAR and based on responses from 137 analyst relations professionals, also [...]
Datamonitor Group to integrate its three technology businesses
(pressebox) Frankfurt, 10.08.2009, A new generation of Ovum Research. Under the Ovum brand, the integration of Datamonitor Group’s three technology businesses combines the talents of 350+ business analysts with 150+ ICT analysts, to provide ‘Collaborative Intelligence’ – offering unparalleled insight into the business value of IT Datamonitor Group is pleased to announce the integration of [...]
Kundenservice ist im Internet häufig Mangelware
Köln (ots) – Der Online-Handel boomt. Allein im letzten Jahr haben die Deutschen laut Informationen des Bundesverbands des Deutschen Einzelhandels e.V. Waren und Dienstleistungen im Wert von mehr als 19 Mrd. Euro im Internet bestellt. Gleichzeitig lässt der Kundenservice im Internet – einmal abgesehen von gerne angeführten Paradebeispielen wie Amazon oder Ebay – immer noch [...]
Green IT gains an upside in the economic downturn
(pressebox) London, 02.07.2009, The current global economic recession has squeezed IT budgets, hindered capital expenditure and generally slowed the growth of IT development. However, according to a report just published by independent market analyst Datamonitor, ?Can Green IT Bloom in an Economic Downturn?, it may also prove to be a significant upside to the market [...]
Social networking and the contact center: customer service goes social
(pressebox) London, 11.06.2009, When Oprah Winfrey and Ashton Kutcher start to use social networking services, it makes headlines across the globe and raises consumer awareness of these emerging communications channels. But according to independent market analysis firm Datamonitor, companies of all sizes have also begun to engage customers and prospects on social networking services. Much [...]
Genesys erhält Empfehlung von Datamonitor im aktuellen Report zu Sprachdialog-Lösungen
(pressebox) München, 28.05.2009, Datamonitor hat in dem unabhängigen Report "Decision Matrix – Selecting an IVR Vendor in the Enterprise" Genesys Telecommunications Laboratories, ein Tochterunternehmen von Alcatel-Lucent, mit ihrer Lösung "Genesys Voice Portal" (GVP) empfohlen. Insgesamt schafften es lediglich zwei Anbieter, mit ihren Produkten und Dienstleistungen in die engere Wahl zu kommen. Der Report von Datamonitor [...]
The market for speech applications in mobile computing expected to triple by 2014
(pressebox) London, 18.05.2009, As individuals around the world become more accustomed to using mobile computing devices in hands-busy, eyes-busy environments, the market for speech recognition technologies within these devices is expected to gain considerable traction within the next five years. In a new report, "The Proliferation of Innovative Speech Applications in Mobile Computing", independent market [...]
Knowledge Process Outsourcing Offers Significant Growth Opportunities
(pressebox) London, 30.04.2009, The maturing knowledge process outsourcing (KPO) market represents a significant growth opportunity for vendors, according to a new and pioneering report by independent market analysis firm Datamonitor, titled "Trends in Knowledge Process Outsourcing – Growth Opportunities in High-Level Processes". This research discusses the main players currently active in the sector, analyzes how [...]
Datamonitor acquires assets of the Brown-Wilson Group
(pressebox) London, 30.04.2009, Datamonitor is delighted to announce that it has today acquired the assets of the Brown-Wilson Group, for an undisclosed sum. As part of the deal Doug Brown and Scott Wilson, directors of the company and authors of The Black Book of Outsourcing, are joining the Datamonitor group. The Brown-Wilson Group and Black [...]
Banks must exploit synergies between anti-fraud and anti-money laundering
(pressebox) London, 26.03.2009, The increasing amount of overlap and duplication of data, tasks and processes in their anti-fraud and anti-money laundering (AML) divisions is driving banks to seek synergies between compliance, risk management and security reveals a new report by independent market analysis firm Datamonitor. The report "Using Technology to Combat Financial Crime in Retail [...]
Planned IT budget increases outstripping IT budget decreases in some countries
(pressebox) London, 05.03.2009, Enterprises in Benelux, Nordics and Australia are the most confident Despite the fact that enterprises globally are planning on keeping their IT budgets flat and there will be no growth in 2009, a new report by independent market analyst firm Datamonitor reveals that in some countries, enterprises are much more confident about [...]
Studie von Datamonitor und GN Netcom
(pressebox) Rosenheim, 16.02.2009, Call Center und Unternehmen können durch den Einsatz einer Unified Communications-Lösung Arbeitsprozesse beschleunigen und dadurch ihre Produktivität erhöhen. Das ist das Ergebnis einer aktuellen internationalen Studie, die Datamonitor zusammen mit dem Headsetexperten GN Netcom durchgeführt hat. Kosteneinsparungen bei gleichzeitiger Verbesserung der Mitarbeitereffizienz und Produktivität sind die Herausforderungen mit denen sich Unternehmen in [...]
