(pressebox) Gütersloh, 03.02.2009, Customers of arvato systems define the volume and the modules that suit them?on demand. arvato systems will introduce comprehensive call center solutions at the CallCenterWorld® 2009 that allow for greater cost-effectiveness and scalability: Together with its partner QuestNet GmbH, the ICT service provider will present optimized solutions for every need that stand out due to their user-friendliness and efficiency. In close collaboration with its partner, arvato is developing integrated infrastructure solutions based on the latest information and communication technologies for the constantly changing demands of the call center industry.
One example of this is the VoIP-capable Intelligent Contact Center (ICC), which is a cutting-edge virtual platform: The customer can use a modular call center concept that enables competitively priced and demand-oriented services, without having to invest on site. Service center employees use the multimedia, hosted platform to process all incoming and outgoing calls, voice messages, e-mails, faxes, chats, and interactive Web dialogs quickly and easily. Any type of CRM solution can also be connected to provide additional support for call center agents.
A further highlight in the combined range of solutions for the call center industry is Live-Manager from QuestNet GmbH. The Web-based call management portal is an application that was conceived with the frequently changing demands of the industry in mind and enables intuitive self-management. Customers can manage service numbers online, organize routing plans and statistics, and monitor call flow. In this way, they can keep a close eye on their current configurations. Call center operators can use the unlimited multi-tenant portal as a white label service that can be designed to suit their layout.
In addition, unified communications (UC) solutions from arvato systems allow customers to use the company?s resources flexibly and entirely independent of location. The convergence of IT and communication technologies (ICT) enables productive collaboration in virtual teams all over the world. Regardless of whether employees use application sharing, video telephony (incl. VoIP), or messaging services, unified communications solutions connect communication media sensibly and efficiently.
Visit us at CallCenterWorld® 2009:
Hall 2, Stand A16: arvato systems with its partner, QuestNet
More information:
www.questnet.de
www.Live-Manager.de
www.icc-webportal.deÜber arvato systems GmbH
arvato systems is an international subsidiary of arvato AG, the media and communication services provider of Bertelsmann AG. With solutions covering the use, management and distribution of media, the IT service provider sets the standard. Customers are offered a comprehensive array of services, focusing on the fields of telecommunications, Internet/e-commerce, media and entertainment (TIME). Extensive knowledge of various industries, 30 years of experience, and innovative technologies establish the basis for the best possible products and solutions. Services include consulting, development and integration, as well as the management and operation of applications and systems. A global network of offices in Asia, Europe, and North America takes on projects all over the world.
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